As part of a shared services agreement with Stockton Borough Council, Tristar Homes is expecting to go live in July 2009 with an enterprise case management (ECM) system from Lagan. Based in Stockton-on-Tees and responsible for managing 10,000 of the council’s properties, Tristar receives hundreds of enquiries from tenants each day. Once the ECM system…
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News
Mobile apps from Bluepod
Bluepod Media Worldwide has launched a Bluetooth-based mobile service for housing providers to communicate with tenants. The mobile customer communications system (MCCS) enhances tenant communications by delivering content-rich applications direct to tenants’ Bluetooth-enabled mobile phones, free of charge to both the tenant and the service supplier. The system works by installing Bluetooth transmitters around the…
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Text messaging in Brent Council
London Borough of Brent Council is using a web-based text messaging system from Text Messaging Centre (TMC) to communicate with its staff and 270,000 residents. Brent Council is using the SMS system as an additional channel alongside its existing telephone, email and internet channels. Using TMC’s technology, the council is now able to deal with…
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CHP totally mobile
CHP has replaced its in-house mobile working system with an integrated solution from TotalMobile to improve repairs and maintenance productivity by 40 per cent and cut its external contractor costs by £300,000. CHP originally built its own mobile working system, known as Electronic Job Distribution (EJD), in 2005. This was a web-based application which its…
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1st Touch scoops 15% of mobile market
Two years after its launch, 1st Touch’s mobile workforce software is now being used to support the management of over 600,000 properties across the UK. Based on government figures of a nationwide total of four million properties, Southampton-based 1st Touch is claiming a 15 per cent share of the mobile working market in social housing….
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Tor Homes on time with ROCC
Devon-based Tor Homes is moving towards mobile working for its 70-strong maintenance and repairs team using a system from Brighton-based ROCC Computers. The adoption of the new PDA-based service follows Tor Homes’ tenants expressing their frustration at having to stay at home all day for repairs. The new system will give tenants a specific time…
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