High Peak Community Housing expects that its Covalent performance management system will be operational by the end of July 2009, covering KPIs, actions, risks, self assessment and inspection management. Before the implementation, High Peak had managed to link all of its performance information to key actions against its delivery plan and improvement projects, but this…
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News
Zeacom & CNT partner in housing
Central Networks and Technology (CNT) has been appointed by unified communications company Zeacom as its partner for the housing sector. The partnership will be based around Zeacom’s communications suite which automates customer service transactions via a single application which includes unified messaging, mobility, contact centre, tele-conferencing and desktop telephony. David Smith, sales and marketing director,…
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ShoreTel unified comms at Devon & Cornwall Housing
Devon & Cornwall Housing Group has implemented a unified communications infrastructure from ShoreTel, supported by Datasharp, to improve customer service and support flexible working. The housing group, which manages 17,000 homes and employs 700 staff, has installed the 340-user system across its nine offices. The project began in June 2008 and went live during April…
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Safer surfing at Pierhead Housing with Bloxx
Pierhead Housing has reduced its IT administration and improved management reporting with the Bloxx web-filtering appliance. Pierhead, which manages 1800 properties around Liverpool and the Wirral, had been using a web filtering system to manage employee internet access and to protect their users and network from web security threats, but were unhappy with some aspects…
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Guinness in nationwide integration with ANS
Guinness Partnership is integrating five technology infrastructures onto a common platform with support from ANS Group. Guinness Partnership, which manages over 55,000 properties, comprises the Guinness Trust, Guinness Northern Counties, Guinness Hermitage, Guinness Midsummer and Gloucestershire Housing Association. As each housing organisation had previously operated independently, they each had their own infrastructure, such as email…
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Federation data safe as houses with FutureSoft
The National Housing Federation has implemented FutureSoft’s PointGuard software to control staff access to applications, devices and data. The Federation, which has 150 staff in offices across England and represents 1200 housing organisations, needed to update its data security and handling capabilities to deal with the threat posed by staff downloading non-business files or unwittingly…
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