Central Bedfordshire Council (CBC) expects to cut its claims processing time by half having signed contracts with IBS OpenSystems for a complete revenues and benefits systems, including document management and workflow, alongside a new citizen self-service portal. The new system is expected to go live this autumn with 130 users. The newly-formed unitary authority, which…
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News
Newydd Housing opts for innovative mail service
Newydd Housing Association has signed with CFH Total Document Management for its Docmail hybrid mail service. As with other hybrid mail services, Docmail lets customers compose their letters, manage address lists and do their mailings via their PCs; letters and mailings are sent electronically to Docmail, where the documents are then personalised, printed, enclosed and…
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TPTracker covers 500,000 homes
Developed by Arena Partnership, the TPTracker service is now being used by housing organisations responsible for over 500,000 homes in the UK. The TPTracker online service helps to maintain records of tenant profiles, contacts and the activities in which they participate, quantify levels of tenant involvement, monitor tenant feedback and generate KPIs for reporting purposes. Tony Hall,…
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£420,000 Devon & Cornwall for Capita
Devon and Cornwall Housing Group has signed a 10-year, £420,000 contract with Capita Software Services for its Capita Housing system. Duncan Walton, group director of corporate services, Devon and Cornwall Housing Trust, said, “We see the introduction of a single housing software system across the group as essential for introducing enhanced levels of customer service…
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Business continuity for smaller HAs
Gloucestershire-based Biscon has created a complete, fixed-price disaster recovery solution for small- and medium-sized housing organisations. Aimed at housing organisations with around 50 employees, Biscon’s fixed-price solution covers business continuity, disaster recovery, property damage restoration (including buildings, equipment and documents), relocation facilities and even insurance premium reductions. Mick Bayne, director, Biscon, said, “The fixed-cost solution is…
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Arena takes no risks with Emex
Arena Housing Group, which manages 12,000 homes in the North of England, has significantly improved its risk management, auditing and reporting capabilities using an automated risk management system from Emex. Arena created a new group structure in 2007, consisting of several subsidiaries, RSLs and associates, each with varying degrees of autonomy. However each scheme within…
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