Dane Housing Group has turned to GIS to improve and streamline all areas of its business, including maintenance and repairs, voids management, asset management and tenant communications. Mark Felton, contracts manager, Dane Housing, said, “Accurate data is a cornerstone of our business. However, we didn’t have all the detail we needed when the properties were…
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Lagan & Macfarlane Telesystems launch Scottish call-centre service
Lagan and Macfarlane Telesystems have enhanced their joint contact centre solution for housing organisations and local authorities in Scotland. The enhanced IP-enabled contact centre platform now includes multimedia contact handling, IVR, management statistics, recording and unified communications functionality. Glasgow Housing Association and Argyll and Bute Council have already implemented a combined Macfarlane and Lagan contact…
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Wales & West safe with Adam Continuity
Adam Continuity has launched Wales’s first disaster recovery operations centre shortly after extending its three-year contract with Wales and West Housing Association. With 9000 properties under management, 25,000 residents to support and 300 staff, WWHA has made a long-term commitment to its business continuity and disaster recovery strategy. Cardiff-based WWHA’s previous supplier had offered fixed…
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1st Touch launches Mobile Workforce
1st Touch has launched Mobile Workforce as a complete solution for managing a mobile workforce within housing, property services and local government. Its existing customers include Coast & Country, Powys County Council and the Vale of Aylesbury Housing Trust. 1st Touch Mobile Workforce manages, supports and controls mobile operatives across all aspects of housing management…
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Accent selects £170,000 HR saving
Accent Group is saving £170,000 per year by automating routine HR tasks with a new web-based system from Select Software. Accent Group, which provides homes for 50,000 people across the UK and employs 700 people, has re-engineered its HR services. The housing provider, which is Select Software’s first customer for its Select HR Web Edition,…
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Housing gains from InTechnology’s 21CN deal
InTechnology has signed a five-year agreement which will see BT provide InTechnology with high-bandwidth voice and data services delivered over 21CN, BT’s next-generation Ethernet programme. The deal is particularly relevant to the housing sector due to many organisations operating across multiple sites; 21CN brings the benefits of high bandwidth Ethernet networks to enable housing organisations…
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