Trafford Housing Trust has just revealed the impact of its decision to adopt mobile working, reporting almost 100 per cent levels of satisfaction across a range of maintenance and repairs criteria for its tenants. After the introduction of Sybase’s iAnywhere M-Business and Civica’s Servitor job management systems, Trafford Housing revealed that customer satisfaction levels for…
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News
Sorce portal online at Shoreline
Further to Shoreline’s communications infrastructure story, Shoreline has replaced its static intranet with Sorce’s dynamic portal system. The new intranet will integrate with Shoreline’s back-office systems, delivering information from disparate applications to one location. Shoreline is also deploying Sorce’s document management application to centralise and manage its documents. All documents will now be able to…
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Just Housing launches virtual university
Following its launch of the Just Housing Resident Academy, which provides residents with accredited training in quality assessment, Just Housing now plans to create a web-based virtual university. Keith Simpson, business development director, Just Housing, said, “This initiative is being driven by our CEO members who see the use of technology as an effective and…
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Good communications at Shoreline
Shoreline Housing Partnership has gone live with its new communications infrastructure following the relocation of its headquarters. Before the move, Shoreline had little more than ordinary telephone extensions, making it difficult for it to meet national guidelines for call-handling efficiency or provide a seamless service to tenants. Steve Neul, head of IT, Shoreline Housing Partnership,…
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Wakefield & District Housing finds its way with GIS
Wakefield and District Housing (WDH), the fifth largest housing organisation in England, has put geographic and spatial data at the core of its operations following its implementation of a Pitney Bowes GIS system. WDH wanted to centralise all of its spatial data in order to create a single resource for real-time asset data across all…
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£280m Bassetlaw assets now SORP compliant
Bassetlaw District Council has met its SORP accounting requirements for its £280 million fixed assets with Real Asset Management’s Asset4000 system. The annual Statement of Recommended Practice (SORP), which becomes mandatory from March 2009 for local authorities and many other public bodies, changes the reporting process for annual accounts. The overall objective of SORP is…
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