Northwards Housing has abandoned spreadsheets and paper plans for its performance management processes and replaced them with a system from Covalent. After the introduction of the new system, Northwards Housing received an Excellent Three Star rating from the Audit Commission in November 2008. Steve Finegan, head of business improvement, Northwards Housing, said, “As well as…
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News
Self-service HR for Cardiff Community
A new IT system from Carval has revolutionised Cardiff Community Housing Association’s HR management and improved working practices for its staff. The past few years have been difficult for CCHA as it has responded to changes in the housing sector, complied with new management practices mandated by the Welsh Assembly Government (WAG), and joined the…
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Central Bedfordshire and Midlothian councils sign with IBS OpenSystems
Central Bedfordshire Council (CBC) expects to cut its claims processing time by half having signed contracts with IBS OpenSystems for a complete revenues and benefits systems, including document management and workflow, alongside a new citizen self-service portal. The new system is expected to go live this autumn with 130 users. The newly-formed unitary authority, which…
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Newydd Housing opts for innovative mail service
Newydd Housing Association has signed with CFH Total Document Management for its Docmail hybrid mail service. As with other hybrid mail services, Docmail lets customers compose their letters, manage address lists and do their mailings via their PCs; letters and mailings are sent electronically to Docmail, where the documents are then personalised, printed, enclosed and…
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TPTracker covers 500,000 homes
Developed by Arena Partnership, the TPTracker service is now being used by housing organisations responsible for over 500,000 homes in the UK. The TPTracker online service helps to maintain records of tenant profiles, contacts and the activities in which they participate, quantify levels of tenant involvement, monitor tenant feedback and generate KPIs for reporting purposes. Tony Hall,…
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£420,000 Devon & Cornwall for Capita
Devon and Cornwall Housing Group has signed a 10-year, £420,000 contract with Capita Software Services for its Capita Housing system. Duncan Walton, group director of corporate services, Devon and Cornwall Housing Trust, said, “We see the introduction of a single housing software system across the group as essential for introducing enhanced levels of customer service…
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