Berneslai Homes, the ALMO managing Barnsley Council’s 20,000 properties, has integrated C3’s call handling system with its Northgate housing management system as part of its ‘Homeseeker’ choice-based letting programme. The latest guidelines from the Government stipulate that all local authorities must have appropriate CBL systems in place by the end of 2010. The council advertises…
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Castle Vale goes mobile with Telecetera
Since rolling out a mobile working solution, Castle Vale Community Housing Association, in partnership with Telecetera and G Purchase Construction, has reduced its repairs and maintenance job costs by almost 20 per cent and increased customer satisfaction levels by 11 per cent. G Purchase Construction looks after 2500 homes on behalf of Castle Vale, with…
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Selwood Housing gets help from Vivantio
Selwood Housing’s IT team, based in Trowbridge, Wiltshire, supports 120 employees, typically dealing with 100 calls each week. The housing association was previously using Microsoft Access to log enquiries, but 25 per cent of calls were lost or had to be followed up by the end-users, resulting in frustrated staff and disorganised workloads for the…
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Notting Hill Housing goes green with Plan-Net
Notting Hill Housing Group has implemented a virtual desktop system to reduce costs and save space, as well as reducing its carbon footprint. Installed and supported by Plan-Net, the new system is based on VMware VDI which delivers a virtual desktop which behaves like a normal ‘fat’ PC. Wyse thin-client terminals and Leostream, a desktop…
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Irvine goes virtual with CNT
Irvine Housing Association has consolidated its technology infrastructure onto a virtual VMware platform. Central Networks and Technologies, which carried out the project, replaced Irvine’s 14 servers with four ESX servers, dramatically reducing server hardware expenses as well as reducing power, cooling and datacentre infrastructure costs. CNT delivered Irvine’s new system and migrated all of the…
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Accounting for Southern Housing’s assets
Southern Housing Group has successfully moved to component accounting for its portfolio of 24,000 properties with software from Real Asset Management. SHG now meets the new SORP requirements and is using its database of 215,000 assets to improve information flow and reduce the cost of its annual audit. Rai Agostini, financial planning analyst, Southern Housing,…
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