The EDM Group has delivered a £275,000 document management project for Wakefield and District Housing, giving WDH easy and accurate access to housing files and other critical documents as well as improving the processing of purchase invoices. During the implementation, EDM processed 4.5 million document images and now hosts more than 6 million images for…
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News
Shoreline boosts customer service with mpathy
Shoreline Housing Partnership has just opened a new customer call centre, the culmination of a year-long project to redesign and improve its service to tenants across North East Lincolnshire, supported by mpathy Customer Experience who were appointed to develop and implement Shoreline’s customer service strategy. The work undertaken by mpathy for Shoreline included the project…
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Sovereign EDM for Housing Hartlepool
Housing Hartlepool has just signed contracts with Sovereign Business Integration for a new electronic document management system. Sovereign will help Housing Hartlepool generate a requirements specification for the EDM system and will project manage the process to identify and select a suitable provider. The need to switch to EDM was identified as a practical means…
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LAs are doing it for themselves
A recent survey at the Institute of Revenues Rating and Valuation conference has shown the importance of online and self-service technologies to local authorities. The survey, carried out by Capita Software Services, found that 97 per cent of the council representatives took the provision of online services seriously, and 81 per cent now offered a…
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Economic optimism
Senior executives within RSLs are generally optimistic that the economy will recover in 2009, according to recent research from Baker Tilly. Baker Tilly’s ‘Crunch time for the social housing sector’ report found that volatility in the economy had altered the economic outlook of 86 per cent of respondents from housing associations and RSLs, but with…
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Harvest Housing reaps the benefit of faster payments
Harvest Housing Group, which owns and manages 18,000 properties across the North West of England, has automated its accounts payable operations using a Formscan system to make it easier and more efficient when dealing with supplier invoices. Previously, many supplier invoices were sent to one of Harvest’s 20 offices rather than the finance department, which…
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