Glasgow Housing Association opened a new 60-seat customer service centre in October, initially handling general enquiries and telephone payments. GHA soon expects to launch a range of additional services including repairs and gas maintenance and also hopes to support interactions with third parties such as Glasgow City Council. The new centre will be powered by…
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News
CRM and case management from Lagan
Lagan has adapted its CRM and case management software to make it easier for housing associations to improve their service delivery to tenants while saving money. Lagan’s software, which is already in use at Hounslow Homes (see Housing Technology, May 2008), links information from front- and back-office systems to give call-centre staff a holistic view…
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Telecare upgrade for English Churches
English Churches Housing Group is upgrading its infrastructure to make it compliant with BT’s new 21CN digital network, ensuring that ECHG’s telecare and monitoring systems continue to support its elderly residents. ECHG is installing Tunstall’s telecare system, Communicall Connect, at a number of its sheltered housing schemes across the country. On-site managers and other staff…
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DIY vouchers for CBHA
Decorating vouchers from Homebase are replacing cheques for Community Based Housing Association’s tenants, giving CBHA more control and security, and making life easier for tenants. CBHA usually issued a cheque to the tenants to let them redecorate and refurbish their properties themselves. The housing association, which looks after 1650 properties around Waltham Forest, needed more…
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Hackney Homes gets feedback from 900 staff
Hackney Homes used audience engagement technologies from LiveInteractive at its recent three-day staff conference, the main objectives of which were to prepare for an Audit Commission inspection in November 2008 and communicate the 2009 business plans to the 900 staff at the event. 300 staff attended the event each day and were split into 30…
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Northgate signs Family Mosaic and Wolverhampton City Council
Family Mosaic has signed a three-year, £770,000 contract with Northgate Information Solutions to deliver a ‘one-stop shop’ for housing services to tenants in its 20,000 homes across London and Essex. The initiative will see Northgate enable communication and information sharing between Family Mosaic’s front- and back-office systems and the introduction of mobile services for staff…
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