IBS OpenSystems has launched version 8.0 of its OpenHousing housing management system, with added emphasis on new tools to support the processes needed to achieve the Decent Homes standard. OpenHousing v8.0 also includes new modules for the real-time monitoring of workloads and performance, and SMS texting for tenant communications, such as payment arrears or choice-based…
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News
Integration paradise for Affinity Sutton
Affinity Sutton is in the process of bringing together over 150 interfaces between disparate applications using Datadialogs’ Eden system. Chris Battye, head of business systems, Affinity Sutton, said, “We have more than 150 application interfaces. They have been written by different people, over many years, on different operating systems, and in different languages or scripts,…
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£275,000 EDM project for Wakefield and District Housing
The EDM Group has delivered a £275,000 document management project for Wakefield and District Housing, giving WDH easy and accurate access to housing files and other critical documents as well as improving the processing of purchase invoices. During the implementation, EDM processed 4.5 million document images and now hosts more than 6 million images for…
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Shoreline boosts customer service with mpathy
Shoreline Housing Partnership has just opened a new customer call centre, the culmination of a year-long project to redesign and improve its service to tenants across North East Lincolnshire, supported by mpathy Customer Experience who were appointed to develop and implement Shoreline’s customer service strategy. The work undertaken by mpathy for Shoreline included the project…
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Sovereign EDM for Housing Hartlepool
Housing Hartlepool has just signed contracts with Sovereign Business Integration for a new electronic document management system. Sovereign will help Housing Hartlepool generate a requirements specification for the EDM system and will project manage the process to identify and select a suitable provider. The need to switch to EDM was identified as a practical means…
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LAs are doing it for themselves
A recent survey at the Institute of Revenues Rating and Valuation conference has shown the importance of online and self-service technologies to local authorities. The survey, carried out by Capita Software Services, found that 97 per cent of the council representatives took the provision of online services seriously, and 81 per cent now offered a…
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