Senior executives within RSLs are generally optimistic that the economy will recover in 2009, according to recent research from Baker Tilly. Baker Tilly’s ‘Crunch time for the social housing sector’ report found that volatility in the economy had altered the economic outlook of 86 per cent of respondents from housing associations and RSLs, but with…
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News
Harvest Housing reaps the benefit of faster payments
Harvest Housing Group, which owns and manages 18,000 properties across the North West of England, has automated its accounts payable operations using a Formscan system to make it easier and more efficient when dealing with supplier invoices. Previously, many supplier invoices were sent to one of Harvest’s 20 offices rather than the finance department, which…
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New call centre for Glasgow Housing Association
Glasgow Housing Association opened a new 60-seat customer service centre in October, initially handling general enquiries and telephone payments. GHA soon expects to launch a range of additional services including repairs and gas maintenance and also hopes to support interactions with third parties such as Glasgow City Council. The new centre will be powered by…
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CRM and case management from Lagan
Lagan has adapted its CRM and case management software to make it easier for housing associations to improve their service delivery to tenants while saving money. Lagan’s software, which is already in use at Hounslow Homes (see Housing Technology, May 2008), links information from front- and back-office systems to give call-centre staff a holistic view…
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Telecare upgrade for English Churches
English Churches Housing Group is upgrading its infrastructure to make it compliant with BT’s new 21CN digital network, ensuring that ECHG’s telecare and monitoring systems continue to support its elderly residents. ECHG is installing Tunstall’s telecare system, Communicall Connect, at a number of its sheltered housing schemes across the country. On-site managers and other staff…
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DIY vouchers for CBHA
Decorating vouchers from Homebase are replacing cheques for Community Based Housing Association’s tenants, giving CBHA more control and security, and making life easier for tenants. CBHA usually issued a cheque to the tenants to let them redecorate and refurbish their properties themselves. The housing association, which looks after 1650 properties around Waltham Forest, needed more…
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