Crewe-based Wulvern Housing Association has moved from ad-hoc, ‘home-grown’ tactics for data storage and security to an automated and streamlined long-term strategy for information back-up with Smartways Technology. Wulvern previously relied on relatively low-security back-up tapes at its main offices, with the onus on individuals to back up remote PCs on a daily basis. Security…
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News
Three Rivers goes paper-free
Electronic procurement systems are improving control and efficiency at Durham-based Three Rivers Housing Association. Three Rivers, which manages over 3000 properties in north-east England, realised that it could make significant improvements to procurement by upgrading its existing paper-based invoice and purchase order processes to an electronic, paper-free system. Castle Computer Services implemented its ePurchasing solution,…
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Customer is king at Hounslow Homes
The introduction at Hounslow Homes of a case management and CRM solution from Lagan has seen a reduction in front-office staff, faster logging of repairs and an improvement to three-star rating. Hounslow Homes, an ALMO managing 16,500 homes for the London Borough of Hounslow since 2002, identified customer service as a critical area to be…
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New caretaker service for Broomfield
As part of a joint initiative with Broomfield Housing Association, Calida has launched CAL-Environment to monitor, report and manage caretaker and estate warden services. With 100 caretakers and more than 13,000 properties, Broomfield needed a solution that could improve the efficiency and productivity of their operatives, provide real-time information reporting and accurately account for service…
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New market town printed in 3-D
The planning and consultation processes for the development of Sherford, a new market town of 5500 new houses on the outskirts of Plymouth, has been helped by a new three-dimensional printing process from Bluesky. The three-dimensional model of Sherford was created by combining GeoPerspectives aerial photography and ground measurements to produce a 3D simulation of…
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Satellite tracking for Luminus vans
The entire fleet of over 150 vans and minibuses at Luminus Housing have been fitted with web-based satellite tracking to improve utilisation and security. Since Luminus’ adoption of the Masternaut tracking service in January 2008, productivity has risen by 10 to 15 per cent and managers have better real-time and historic information about vehicle location,…
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