Riverside Group has implemented helpdesk software from House-on-the-Hill to support its 2400 staff. Following its 2006 merger with English Churches Housing Group, Riverside is one of the UK’s largest housing associations with more than 50,000 properties for rent and shared ownership. The group’s IT group has 40 staff, half of whom work on the IT…
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News
Places for People on the map
Places for People has implemented an organisation-wide geographic information system to improve decision-making processes around ongoing projects, its stockholding investment programme, and asset management and reporting. Despite already being desktop users of a range of GIS technologies, Places for People had no strategy for deploying it for strategic purposes. Dave Power, group head of neighbourhoods,…
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Deeplake in Wales
United Welsh is using SMS and web technologies to reduce costs while improving tenant response to its choice-based letting programme. The popularity of United Welsh’s ‘Selecta Home’ programme has resulted in the waiting list growing from 3500 tenants to more than 7000 over the past two years. This significantly increased the costs and internal resources…
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Email compliance for Twin Valley Homes
Twin Valley Homes, responsible for 8000 homes in the Blackburn area, has faced up to its legal responsibilities concerning stringent electronic data legislation by implementing Waterford’s email management and archiving system. The importance of email has led to the development of legislation regulating its use in the corporate environment, such as the Regulation of Investigatory…
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Sheffield Homes set to save £100,000 with Lagan
As part of its plans to improve efficiency and reduce the costs of providing services to its 70,000 tenants, Sheffield Homes is installing an enterprise case management system from Lagan. The new system is expected to result in annual savings of £100,000 from 2008/9 and significantly increase the number of tenant enquiries resolved during the…
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Virtual Shoreline
Shoreline Housing Partnership has become the first housing organisation to virtualise its entire housing management systems. Shoreline was formed in March 2005 as part of a large-scale voluntary transfer. In common with many other LSVT’s, they needed to create an initial, short-term service level agreement for the provision of IT services between them and the…
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