The introduction at Hounslow Homes of a case management and CRM solution from Lagan has seen a reduction in front-office staff, faster logging of repairs and an improvement to three-star rating. Hounslow Homes, an ALMO managing 16,500 homes for the London Borough of Hounslow since 2002, identified customer service as a critical area to be…
Customer is king at Hounslow HomesRead More →
News
New caretaker service for Broomfield
As part of a joint initiative with Broomfield Housing Association, Calida has launched CAL-Environment to monitor, report and manage caretaker and estate warden services. With 100 caretakers and more than 13,000 properties, Broomfield needed a solution that could improve the efficiency and productivity of their operatives, provide real-time information reporting and accurately account for service…
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New market town printed in 3-D
The planning and consultation processes for the development of Sherford, a new market town of 5500 new houses on the outskirts of Plymouth, has been helped by a new three-dimensional printing process from Bluesky. The three-dimensional model of Sherford was created by combining GeoPerspectives aerial photography and ground measurements to produce a 3D simulation of…
New market town printed in 3-DRead More →
Satellite tracking for Luminus vans
The entire fleet of over 150 vans and minibuses at Luminus Housing have been fitted with web-based satellite tracking to improve utilisation and security. Since Luminus’ adoption of the Masternaut tracking service in January 2008, productivity has risen by 10 to 15 per cent and managers have better real-time and historic information about vehicle location,…
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Knowsley and Halton sign with Covalent
Covalent has been busy lately, with Knowsley Housing Trust and Halton Housing Trust both rolling out its corporate performance management system in a bid to consolidate their reporting systems and KPI tools. KHT needed to bring together performance information, corporate plans, action plans and risk management information from disparate applications into one coherent system, enabling…
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HMS training at Ribble Valley
Following the recent stock transfer between Ribble Valley Borough Council to Ribble Valley Homes, the housing organisation has migrated its housing management system from Northgate iWorld to Orchard ArcHouse. To ensure a smooth transition, staff at Ribble Valley Homes have received training on the new system from v47 Training. Christine Grimshaw, managing director, Ribble Valley…
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