The geographic spread of its offices and diversity of its job roles has led Southern Housing Group to use online skills testing as part of its recruitment activities. As one of the largest providers of rented accommodation in south-east England, Southern Housing Group owns and manages 24,000 properties and houses 45,000 tenants in London, Kent,…
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More mobility for Bradford’s builders
Bradford Community Housing Trust has given mobile PDA devices to its building services team in order to improve its customer service and increase productivity. Launched in February 2003, BCHT manages 22,000 homes, supported by 1000 staff in 12 offices in the Bradford area. A key part of BCHT is its 50-strong building services team which…
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Spam-free diet at Synergy Housing
Synergy Housing Group has deployed a package of services from Star to improve services to its tenants and increase the efficiency of its internal processes. The group, formed in 2004 from East Dorset Housing Association, Howell Housing Association, Purbeck Housing Trust and Weymouth and Portland Housing (in April 2006), manages approximately 8000 homes in the…
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No more spreadsheets for Brent Housing Partnership
Brent Housing Partnership has implemented an asset management system to replace its spreadsheets, enabling easier and more accurate tracking of its assets. BHP, a three-star arm’s length management organisation created in 2002, looks after 13,000 properties on behalf of Brent Council. After recently relocating from the council’s buildings into separate offices, BHP assumed responsibility for…
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Infinite mailbox ends storage problems at Wirral Partner Homes
After Wirral Partner Homes took over the ownership and management of Wirral Metropolitan Borough Council’s 13,000 homes, the £150 million transfer programme has included a strategic review of its IT systems, with emphasis on its email capabilities. As email has become the key method for internal communication and external communication with contractors and tenants, WPH…
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Roaming access for MHS Homes
MHS Homes’ decision to move its entire operations, from multiple locations across Kent into a single, purpose-built head office in Chatham, was an ideal opportunity to review and restructure its operations, in particular the ICT infrastructure. MHS Homes was formed in 1990 and is now Kent’s largest independent landlord with 7500 homes in the Medway…
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