United Welsh is using SMS and web technologies to reduce costs while improving tenant response to its choice-based letting programme. The popularity of United Welsh’s ‘Selecta Home’ programme has resulted in the waiting list growing from 3500 tenants to more than 7000 over the past two years. This significantly increased the costs and internal resources…
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News
Email compliance for Twin Valley Homes
Twin Valley Homes, responsible for 8000 homes in the Blackburn area, has faced up to its legal responsibilities concerning stringent electronic data legislation by implementing Waterford’s email management and archiving system. The importance of email has led to the development of legislation regulating its use in the corporate environment, such as the Regulation of Investigatory…
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Sheffield Homes set to save £100,000 with Lagan
As part of its plans to improve efficiency and reduce the costs of providing services to its 70,000 tenants, Sheffield Homes is installing an enterprise case management system from Lagan. The new system is expected to result in annual savings of £100,000 from 2008/9 and significantly increase the number of tenant enquiries resolved during the…
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Virtual Shoreline
Shoreline Housing Partnership has become the first housing organisation to virtualise its entire housing management systems. Shoreline was formed in March 2005 as part of a large-scale voluntary transfer. In common with many other LSVT’s, they needed to create an initial, short-term service level agreement for the provision of IT services between them and the…
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Texting tenants
Supported by Housing Technology, the Southern IT User Group visited Microsoft’s new offices in central London to see the long-awaited and recently-launched Windows Server 2008, the replacement for its 2003 version. Deeplake, one of Microsoft’s partners, demonstrated Communications Manager, a two-way text messaging platform which enables housing associations to keep in touch with tenants using…
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Affinity Sutton consolidates call centres
Affinity Sutton has laid the foundations for a group-wide contact centre to support tenants in its 49,000 properties nationwide. Created through the merger of William Sutton Group and Affinity Homes Group, Affinity Sutton has eight operating companies including Broomleigh and Downland housing associations. Mike Yarde, ITU director, Affinity Sutton, said, “Throughout the mergers and acquisitions,…
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