Caerphilly County Borough Council has upgraded its telecare equipment and home units to ensure 21CN compatibility. Carried out by Tunstall, the upgrade ensures that the telecare systems used by the borough’s 157 grouped housing schemes and home service users are ready for BT’s migration to an IP-based network. 21CN is BT’s new digital network which…
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Remote control in Swansea
Swansea Housing Association has reduced IT support by 97 per cent using NetOp’s multi-platform remote support solution. Having grown from refurbishing a number of terraced houses in 1978, Swansea Housing Association now owns almost 3000 homes in the Swansea and Neath Port Talbot areas. Its amalgamation with Dewi Sant Housing Association this year will increase…
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Omniledger for Franklands Village
Franklands Village Housing Association is installing the Pyramid housing management system from Omniledger to support the management of its 270 properties in Sussex, with the system expected to go live in April 2008. When making the decision to adopt Pyramid, Franklands needed to retain its community-based services, including the cash-desk functionality and direct printing to…
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Mobility strengthens Havebury team
Havebury Housing has equipped 50 members of its maintenance and repairs team with T-Mobile’s MDA Vario devices to improve customer service to tenants in its 5700 properties in West Suffolk. The PDAs allow them to receive job schedules, send and receive emails, use the internet and work on documents and applications while away from the…
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A1 takes to the road with Consilium
A1 Housing has adopted mobile technology from Consilium to enable its maintenance teams to become more productive and deliver a more reliable service to its tenants. The 54-strong maintenance team at A1, an ALMO with some 7000 properties in Nottinghamshire, will use TotalMobile to receive and complete job information in the field, removing the need…
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Risky business for Civica
Civica has launched an information security service for housing associations and public sector organisations. The service, which includes BS7799 risk management, security auditing and process consulting, and information security software, is claimed to help organisations to build and operate more effective security policies. Delivered through Civica Services, the group’s infrastructure division, the portfolio comprises solutions…
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