Irwell Valley has signed a £160,000 deal with Redstone Converged Solutions for an IP-based contact centre. Irwell Valley previously had separate telephony systems which were nearing their end-of-life at each of its sites in Manchester, Bolton, Sale and Denton. An internal review identified the need for improved technology in order to monitor call volumes and…
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News
New voice for Worcester
Worcester Community Housing has embarked on a £50 million, six-year programme of improved efficiency and better service delivery, encompassing considerable spending on property, resources, infrastructure and technology. To achieve its goals, Worcester Community Housing recognised the importance of developing a highly-skilled, mobile and responsive workforce, supported by an IT and communication infrastructure that could support…
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Lincolnshire Rural signs with IBS
Lincolnshire Rural Housing Association will go live with a new housing management system from IBS in April 2008. The housing association, which provides housing services to some 370 properties in small rural settlements across the county, realised it needed to upgrade its IT systems in order to maintain service delivery standards. It has selected OPENHousing…
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Charting a virtual course
New Charter Housing Trust Group has transformed its technology infrastructure by moving from numerous physical servers to just a few virtual servers. New Charter’s decision to virtualise its infrastructure was prompted by the need to upgrade its ageing servers, many of of which dated from 2000 following a stock transfer from Tameside Council in Manchester….
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Video killed the newsletter
Tenant newsletters often suffer from lack of readership, particularly among those for whom english is not their first language or are affecting by reading difficulties or visual impairment. At the same time, it is not cost-effective for housing associations to produce multiple versions of each newsletter to suit all likely audiences. Arena Partnership and Integro…
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Integral introduces PDAs
Bootle-based Integral Housing Services has introduced hand-held mobile devices for the majority of its 260-strong workforce of electricians, plumbers, painters and plasterers, linking them to Integral’s call centre, its central computer systems and to many of its housing association and local authority clients around Merseyside. Ian Jones, housing services director, Integral, said, “We introduced PDAs…
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