NEC Software Solutions and Snook (bought by NEC in 2019) have launched a new service to help housing providers and public-sector organisations improve the design and delivery of their customer-facing digital services. The newly-formed NEC Digital Studio combines the problem-solving and creative skills of Snook with NECSWS’s expertise in delivering technology services for housing, health,…
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News
BCHA takes on Propeller, More IQ & Rubixx
BCHA has overhauled its maintenance and repairs services using an integrated set of separate SaaS products from Propeller, More IQ and Rubixx. The software underpinning the housing provider’s new maintenance and repairs services was integrated and delivered within six months. Alongside Propeller’s workforce management solutions and integration services, More IQ’s software is providing intelligent scheduling…
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Merthyr Valleys Homes signs up for Asprey Assets
Merthyr Valleys Homes, Wales’s first tenant- and employee-owned mutual housing provider, has implemented a new asset and planned works management solution from Asprey Management Solutions. Stacy Thomas, director of homes and places, Merthyr Valley Homes, said, “We’re now entering the next stage of home improvements for tenants being WHQS2023 compliant, which drives an even better…
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Longhurst boosts income collection with Mobysoft
Longhurst Group has transformed its income-collection processes with Mobysoft’s RentSense software. The housing provider has reduced its arrears to 1.5 per cent, ahead of its target of 2.1 per cent. Mobysoft’s AI-powered platform has helped the housing provider to identify its priority cases and ensure that no cases are inadvertently missed. In turn, this has…
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Aico’s life-saving alarms at Melville Housing
An interlinked fire alarm system recently played a vital role in saving the life of a tenant living in a property owned by Melville Housing in Scotland. Neighbours were alerted to the fire in Mayfield, Dalkeith, when home-safety specialist Aico’s Multi-Sensor Alarm was activated and began to sound. Although the resident was initially unable to…
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Lambeth Council cuts arrears by £200k with Mobysoft
Lambeth Borough Council is using Mobysoft’s AI-powered RentSense platform to cut the arrears around its temporary accommodation (TA) by almost £200,000. Before the introduction of RentSense, the council’s small team of five income officers had to manually deal with a large number of arrears accounts using spreadsheets, leading to a backlog of cases. Belinda Lord,…
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