Aico has had a longstanding relationship with Southend-on-Sea City Council for many years, supporting the installation of its fire and carbon monoxide (CO) alarm systems. The council aims to reach net-zero emissions by 2030 and is now launching a proactive retrofit programme for its 6,000 homes. These properties comprise 46 per cent of the council’s…
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News
Vivid Housing launches Housing Perks
Vivid Housing has teamed up with Housing Perks to provide an exclusive cost of living app for its tenants, funded through the housing provider’s Vivid Plus charitable arm. 1,100 Vivid tenants signed up to the Housing Perks app on the first day and saved thousands of pounds within the first few weeks. Housing Perks is…
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Wales & West moves to Dynamics with Infinity Group
Wales & West Housing has moved to Microsoft Dynamics 365, completely replacing its Capita housing management system. Gareth Davies, director of technology and data, Wales & West Housing, said, “A big part of our reason for moving to Microsoft Dynamics 365 was that the technology landscape in the housing sector was quite stale. There were…
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Ciptex helps Shelter with homelessness
Ciptex has developed a multi-channel, self-service contact centre solution for housing charity Shelter to support people at risk of homelessness. By using Ciptex’s technology, powered by Twilio’s customer engagement platform, the aim is for every Shelter caller to have their own advisor. This will ensure that mainline advisors will have more time to focus on…
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Aico’s community awards 2024
Aico held its bi-annual community awards in April at the ICC in Birmingham, with 400 guests from the social housing sector and the local community. In support of the Electrical Industries Charity (EIC), Aico’s award winners covered 13 categories: • Apprentice of the year – Cole Galligan from Loughborough College and Raylec Electrical; • Collaborative…
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Beyond Housing live with MRI Customer Central
Beyond Housing is now using MRI Software’s new Customer Central CRM system, having been a long-term user of MRI’s software since the housing provider’s creation five years ago. The new CRM system was designed in consultation with Beyond Housing and offers all the functionality of a SaaS-based solution without needing specialised development and integration into…
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