South Cambridgeshire District Council has installed Vericon Systems’ BCM devices in tenants’ homes as part of a ‘connected boiler’ pilot project to remotely monitor the condition of boilers and predict when failures are likely. The devices are monitored and managed via Vericon’s online portal, with performance data that can be recorded and analysed to predict…
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ForHousing’s conversational AI with Amillan & Converse360
After seeing an increase in the number of tenants’ calls and interactions over the past few years, ForHousing wanted to find a way to make its existing call-centre staff more productive while offering its tenants a wider choice of channels at the same time as reducing its costs. ForHousing engaged with Amillan who implemented Converse360’s…
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Falkirk Council signs with Northgate
Falkirk Council has replaced its previous housing management system with a new HMS from Northgate Public Services in order to create a one-stop shop where tenants can apply for accommodation, pay rent and book repairs online. NPS Housing is also intended to give the council’s staff a single view of all tenant and property data…
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Stonewater transforms its housing development data
Stonewater has completed one of the first full integrations of MIS-AMS’s ActiveH software with the Pamwin software commonly used for housing developments, with project management and technical support from 3C Consultants. Data about Stonewater’s housing developments is managed by Pamwin and then transferred to Stonewater’s ActiveH housing system once the scheme has been completed. Until…
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CNT’s IT donation to Women in Social Housing
Women in Social Housing has upgraded its IT infrastructure thanks to its partnership with IT services provider, Central Networks and Technologies. CNT has donated implementation and project time to the not-for-profit organisation to deploy Microsoft Office 365 for WISH’s geographically-dispersed workforce and team of volunteers. WISH is a membership-based network for women across every discipline…
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Civica wins £1.3m deal with Paradigm Housing
Paradigm Housing has agreed a five-year with Civica worth £1.3 million to support a major change programme. Paradigm chose Civica’s cloud-based Cx Housing, Asset Management and Contractor Workforce software to improve its online services for tenants and support more responsive mobile services for staff and contractors. The Cx Asset Management software will help to ensure…
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