Fordway has completed the implementation of a managed cloud service for Gloucester City Homes’ legacy IT applications, resulting in greater flexibility and scalability combined with reduced costs. GCH had become dissatisfied with its previous IT supplier’s services because they were constraining development and growth, impacting everything from efficiency and decision-making to customer service, and were…
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North Star locks down with Exponential-e
North Star Housing’s decision to migrate its entire legacy infrastructure to a virtual datacentre with Exponential-e paid dividends during the various lockdowns in the UK. The main migration was accompanied by full replication at a second UK datacentre and a WAN interlink between multiple sites used as the backbone for a move to Office 365…
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East Suffolk launches MRI’s tenant portal
East Suffolk Council has introduced MRI Software’s Digital Tenants Portal to enable its tenants to manage their tenancies digitally, in line with the government’s ‘Charter for social housing residents’ guidance. The council chose MRI Software’s portal because of its existing use of MRI’s Housing Enterprise (formerly Orchard Housing) HMS. The portal enables tenants to access…
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Sovereign’s UC platform with FourNet & Enghouse
FourNet has completed the implementation of a unified communications platform from Enghouse Interactive at Sovereign Housing. Following the amalgamation of Spectrum Housing into Sovereign Housing, the newly-expanded organisation wanted to migrate all of its customer-service staff to one unified communication and contact centre environment, including the integration of all business-critical applications across housing, HR and…
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East Suffolk Council cuts arrears by £250k with Mobysoft
East Suffolk Council has reduced its arrears by over £250,000 during the past 15 months after its implementation of Mobysoft’s RentSense software. Samantha Shimmon, head of tenant services, East Suffolk Council, said, “As soon as we’d completed the deployment of RentSense, our income team was able to get through its weekly caseload; this has not…
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Lincolnshire Housing goes digital with FourNet
Lincolnshire Housing has awarded a four-year contract to FourNet, a cloud, communication and contact-centre specialist, to support its plans for digital transformation. Following a competitive tendering process via a Crown Commercial Services procurement framework, the contract will focus on providing some of the foundations for Lincolnshire Housing’s cloud-first strategy and agile working across its operations….
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