The Information Commissioner’s Office (ICO) has issued a reprimand to Clyde Valley Housing after personal information was accessible to other residents in an online customer portal. On the first day the portal launched in 2022, a resident discovered they could access documents related to ASB cases and view personal information about other residents, including names,…
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News
Plentific expands its portfolio of housing customers
Plentific has been chosen by five new social housing customers for its connected property management platform. Concept Housing, Guinness Partnership, London Borough of Lambeth, PA Housing and Settle Housing will use Plentific to improve their services to tenants through better repair and maintenance activities. Guinness Partnership will use the Plentific platform to streamline its repairs…
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Broadacres’ in-house Salesforce-based complaints tool
Broadacres Housing has built a new complaints management system based on Salesforce technology. The housing provider’s internal team has already developed Salesforce-based systems covering legal services, contact centre and financial advice. As well as making its complaints-handling activities more streamlined, Broadacres’ new system is expected to save considerable time around the collation of complaints’ information…
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PfH’s ‘disruptive’ technology suppliers
Procurement for Housing (PfH) has announced that 21 technology suppliers have been chosen for its third annual social housing emerging disruptors (SHED) framework which enables housing providers and local authorities to compliantly buy innovative services from technology start-ups and micro-businesses. In conjunction with the Proptech Innovation Network, PfH created its disruptors’ framework with simple, SME-friendly…
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Flagship on schedule with Totalmobile
Flagship Group has taken on a suite of software from Totalmobile, covering work-order management, workforce scheduling, mobile working and field-service intelligence. Totalmobile’s platform is intended to give the housing provider a flexible approach to real-time updates on service requests, problem reporting and resource requests. The software will also allow Flagship’s tenants to be kept informed…
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Aster Group enhances CX with Ciptex
Ciptex is deploying a state-of-the-art, multi-channel digital contact centre solution for Aster Group as the software provider’s first UK housing customer. Aster is taking on Ciptex’s resident-centric engagement platform, integrating voice recognition, chatbots, WhatsApp, SMS, video and AI. Based on a unified service approach, there are fewer transfers to operational teams and a greater emphasis…
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