Bolton at Home and Harrow Council have both recently signed up for Civica’s Cx housing and Keystone asset management systems. Bolton at Home’s five-year contract for Civica Cx covers a single platform encompassing CRM, portals, housing and asset management, and contractor and workforce scheduling. Mark Fosh, programme manager, Harrow Council, said, “Our new housing management…
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News
Leeds Council’s IoT plan with HomeLink
HomeLink has been awarded a 12-month project with Leeds City Council to improve the safety and wellbeing of its residents through an IoT programme. A £500,000 investment from GovTech Catalyst will cover the deployment of IoT-based sensors in 1,000 of the council’s homes. Approximately 50 of these properties will also include further smart technology, such…
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Thirteen launches self-service portal
Thirteen Group has launched a self-service portal for its tenants based on its original Touchpoint programme and reaped a tenfold increase in regular usage. With My Thirteen, tenants can search and apply for properties, check their balance or pay their rent, book a repair, update account details and find a home, at any time from…
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L&Q’s virtual concierges from Alcove
An L&Q extracare scheme in Essex has been fitted with a virtual concierge service from Alcove. L&Q’s Cornell Court is the first social housing scheme in the UK to include this technology as standard and to use the internet of things to connect several devices within each property to create a wraparound service for residents….
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Onward Homes deploys Aareon 1st Touch
Onward Homes has implemented Aareon’s 1st Touch mobile working software, integrated with its other business systems from MRI Software. Andrew Kidds, customer experience director, Onward Homes, said, “We’re excited to have implemented the 1st Touch mobile working software in partnership with Aareon and our business system supplier MRI Software. We’ve successfully integrated the two systems,…
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GCH reduces arrears by £66,000 during lockdown
Gloucester City Homes has reduced its arrears by £66,000 since lockdown, following a change in approach and using Mobysoft’s RentSense. Becky Hayward, income collection and tenancy sustainment manager, Gloucester City Homes, said, “We stopped all enforcement at the start of the first lockdown. We wanted to speak to every tenant first to understand what they…
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