ClwydAlyn Housing in North Wales has chosen Voicescape to deliver its Collections software to help tenants pay their rents on time, reduce arrears and generally mitigate the effects of universal credit. The housing provider is also using the Voicescape service, which combines tenant data with behavioural insights, to provide welfare contact in response to the…
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News
Together Housing’s working from home with Mobysoft
Together Housing has just completed a successful end to its 2019/20 financial year by beating its annual arrears target and reducing evictions by 39 per cent, citing its use of Mobysoft’s RentSense software as a key reason for its success. Jackie Tagg, income manager, Together Housing, said, “We achieved and exceeded our year-end performance targets…
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Totalmobile’s remote diagnostics at Leicester City Council
Leicester City Council has deployed Remote Assistance from Totalmobile. The cloud-based video diagnostics system enables potential jobs to be remotely triaged and prioritised without the need to send an operative to residents’ homes. Configured and deployed in just four days, the Totalmobile software is being used in the council’s housing repairs and maintenance department. And…
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Liverpool supports vulnerable citizens with Civica’s Community Helper
Liverpool City Council has used a low-code technology platform from Civica to implement a new Community Helper tool to deliver emergency support to citizens who are self-isolating as a result of the coronavirus. The new system is free for all councils for six months. Community Helper has automated all of the processes involved in the…
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Stonewater breaks new ground with SharePoint
Stonewater has gone live with a new SharePoint-based EDRM integrated with its MIS-AMS housing management system. With over 32,500 homes and more than 70,000 customers, Stonewater generates huge amounts of data and documentation. A systems review determined that its existing data handling solutions were starting to feel clunky, with inefficient processes, a lack of functionality…
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Westward Housing’s multi-channel payments with Capita Pay360
Capita has won a five-year contract with Westward Housing to deliver an integrated multi-channel payments solution in order to simplify its payment processes. The contract is valued at around £600,000 and follows an original evaluation process run by 3C Consultants. The adoption of Capita Pay360 will give Westward Housing a range of PCI-compliant payment channels…
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