Author: Tony Hughes, TSG Who would have thought it – three weeks ago we were enjoying another fabulous Housing Technology event and preparing to deliver our presentation on the latest and greatest Office 365 features including chatbots, form processing and all things AI. Now we’re in lockdown, mobilising workers for home-working to help the country fight…
Making the most of Microsoft TeamsRead More →
News
10 tips for tenant communications
Author: Muhammed Shaikh, Voicescape As social housing providers step up measures to safeguard tenants during the developing COVID-19 situation, the need to communicate clear, reliable and timely information has become essential. Here, we offer 10 tips for handling your tenant communications: Get a crisis comms team together; the sooner you engage them in planning your…
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Wandsworth & Richmond Council moves to Northgate Housing
Wandsworth and Richmond upon Thames Council has gone live with NPS Housing, Northgate Public Services’ housing management system. Using NPS Housing, tenants can apply for housing, request property repairs or pay rent online via any web-enabled device. Housing staff will have access to real-time information on their tenants and leaseholders whether they are out with…
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Housing Solutions and Prodo develop chatbot for tenants
Digital agency Prodo has been working with Housing Solutions to implement an automated chatbot to help with tenants’ queries. Prodo and Housing Solutions have worked together for a number of years, launching various projects to drive digital transformation and give tenants more control over day-to-day tenancy tasks, from self-serve repairs appointments via the portal to…
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Octavia cuts arrears by £220k with Mobysoft
Octavia Housing has reduced its arrears by over £220,000 by using Mobysoft’s RentSense software to improve the efficiency of its income collection process and prioritise arrears cases. Dan Thwaites, income manager, Octavia Housing, said, “RentSense enables us to better manage and keep on top of the status of our rent payments. Alongside this, we have…
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Telford and Wrekin workers never alone with StaySafe
Telford and Wrekin Council is using StaySafe’s app and cloud-based monitoring service to protect its lone workers. The StaySafe Android- and iOS-compatible app allows workers to notify managers of their whereabouts by simply pressing a button. The check-in feature encourages workers to start a session at the beginning of their day and end the session…
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