Wales & West Housing has moved to Microsoft Dynamics 365, completely replacing its Capita housing management system. Gareth Davies, director of technology and data, Wales & West Housing, said, “A big part of our reason for moving to Microsoft Dynamics 365 was that the technology landscape in the housing sector was quite stale. There were…
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Ciptex helps Shelter with homelessness
Ciptex has developed a multi-channel, self-service contact centre solution for housing charity Shelter to support people at risk of homelessness. By using Ciptex’s technology, powered by Twilio’s customer engagement platform, the aim is for every Shelter caller to have their own advisor. This will ensure that mainline advisors will have more time to focus on…
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Aico’s community awards 2024
Aico held its bi-annual community awards in April at the ICC in Birmingham, with 400 guests from the social housing sector and the local community. In support of the Electrical Industries Charity (EIC), Aico’s award winners covered 13 categories: • Apprentice of the year – Cole Galligan from Loughborough College and Raylec Electrical; • Collaborative…
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Beyond Housing live with MRI Customer Central
Beyond Housing is now using MRI Software’s new Customer Central CRM system, having been a long-term user of MRI’s software since the housing provider’s creation five years ago. The new CRM system was designed in consultation with Beyond Housing and offers all the functionality of a SaaS-based solution without needing specialised development and integration into…
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ICO reprimands Clyde Valley Housing for portal security
The Information Commissioner’s Office (ICO) has issued a reprimand to Clyde Valley Housing after personal information was accessible to other residents in an online customer portal. On the first day the portal launched in 2022, a resident discovered they could access documents related to ASB cases and view personal information about other residents, including names,…
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Plentific expands its portfolio of housing customers
Plentific has been chosen by five new social housing customers for its connected property management platform. Concept Housing, Guinness Partnership, London Borough of Lambeth, PA Housing and Settle Housing will use Plentific to improve their services to tenants through better repair and maintenance activities. Guinness Partnership will use the Plentific platform to streamline its repairs…
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