2017 will be a significant year for ‘big data’, with more organisations gathering, processing, storing and deriving value from all forms and sources of data. The number and size of systems that support significant volumes of both structured and unstructured data will rise inexorably too. To many, this momentum is powered by the belief that…
Big data in social housing – What’s the question & who’s asking?Read More →
1st Touch
The agent for change
I have always been impressed by the way that new IT developments evolve from some high technology test-bed into crucial business applications. By offering to deliver hitherto unattainable business benefits, these IT developments quickly become an agent for change, as existing systems start to incorporate the next big thing. As we all recall, mobile workforce…
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Self-service iAppoint scheduling from 1st Touch
1st Touch has launched iAppoint, a self-service module to streamline customer appointment scheduling by speeding up and improving the processes involved. The company reported that online appointment bookings made using iAppoint cost less than £1 compared with £6-10 for bookings made via call centres. By integrating with a housing provider’s back-office systems, iAppoint aggregates all…
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1st Touch extends 360° technology for big data & real-time tenant services
By using big-data algorithms, predictive analytics and real-time access, the extended version of 1st Touch’s 360° range is now available to transform housing processes while boosting tenant services. The company said that the latest version of its dashboard and collaboration tool could streamline processes by delivering a single, 360° degree-view of all key metrics and…
1st Touch extends 360° technology for big data & real-time tenant servicesRead More →
New Charter transforms with 1st Touch’s 360° tenant portal
A 360° tenant portal system from 1st Touch is being used by New Charter Group to transform its mobile workforce processes and tenant support strategy. The new system delivers a single-view of all key data, both for field operatives through their handheld devices and to tenants through an online portal-based customer hub. Following a review…
New Charter transforms with 1st Touch’s 360° tenant portalRead More →
Opening doors to tenant appointments
1st Touch CEO Greg Johns comments on how doorstep appointment technology will be the next IT revolution to reach housing providers. In his view, the benefits are especially attractive to those seeking greatly enhanced customer service levels for their tenants. I’ve always believed that the quicker that customers can get their needs addressed fully, then…
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