By introducing customer self-service technology, housing providers can transform their cost structures and also meet their social, financial and digital inclusion strategies. Such systems can also significantly boost customer engagement. Robert Dent, CEO of 1st Touch, outlines how introducing effective self-service systems can also help re-focus essential resources to combat the challenges posed by welfare…
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1st Touch
Wulvern Housing reduces arrears with 1st Touch
Mobile workforce software from 1st Touch has enabled Wulvern Housing to reduce rent arrears by helping tenants deal with the challenges of welfare reform. Sasha Deepwell, deputy chief executive, Wulvern Housing, said, “We felt that unless the issues surrounding welfare reform were managed professionally, some of our tenants would find themselves under greater financial pressure…
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1st Touch mobilises A2Dominion for welfare reform
A2Dominion has chosen 1st Touch mobile software to support its income collection teams while also helping tenants understand and adjust to welfare reform changes. Following the introduction of welfare reforms, A2Dominion decided that it needed to implement new proactive processes that could support the collection of income from tenants at the same time as helping…
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1st Touch mobile app helps AmicusHorizon gain £1.7m extra income for tenants
AmicusHorizon has lowered arrears and raised over £1.7m of additional income for tenants by integrating its existing CRM system with a financial inclusion app supplied by 1st Touch. AmicusHorizon wanted a mobile app that would not only support financial inclusion processes in the field, but could also help secure more income for its tenants. 1st…
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1st Touch adds new modules for Supporting People and Arrears
1st Touch has just added ‘supporting people’ and ‘arrears’ modules to its mobile workforce solutions. The Supporting People module automates the processes involved in providing support officers with all the tenant information and functionality they need in the field, including pre-defined forms for possible areas of risk in order to initiate a programme of regular…
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Aldwyck drives self-service & mobile working with 1st Touch
Aldwyck Housing Group has chosen mobile workforce technology from 1st Touch for its repairs and housing management services as well as a 24/7 tenant self-service facility and mobile app. Aldwyck’s housing team is running a pilot implementation of the new software at the moment, followed a full deployment later this year. Once in place, 1st…
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