1st Touch has received the ‘Innovation and Technology Award’ at the 10th Test Valley Business Awards. 1st Touch won the award for its range of enterprise-class mobile workforce solutions for the social housing and local government sectors. Robert Dent, CEO, 1st Touch, said, “The Test Valley Business Awards are highly respected for their discerning approach…
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Hillcrest scheduled for mobile with 1st Touch & ServicePower
Hillcrest Housing Association has chosen a new mobile workforce solution from 1st Touch, along with a dynamic appointment scheduling system from ServicePower. The combined systems are expected to deliver more efficient service delivery and an enhanced experience for the housing provider’s tenants. With the integrated 1st Touch and ServicePower solution, Hillcrest’s customer service team can…
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Mobile gains for Broadacres with 1st Touch
Broadacres Housing Association has introduced mobile workforce software from 1st Touch for its repairs and maintenance operations, three years after bringing them in-house. Chris Fawcett, ICT manager, Broadacres Housing Association, said, “We chose 1st Touch as it had an existing integration with our Aareon housing management system. In addition, with our housing stock spread over…
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1st Touch launches self-service app
1st Touch has launched a self-service app which lets tenants submit requests online for a wide range of services, ranging from repairs and maintenance or estate management concerns through to arranging visits from housing officers or conducting rent queries. The system reduces the pressure on the housing provider’s call centre staff while significantly enhancing positive…
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Power to the tenants
Having seen many social housing providers strive to place their tenants’ needs at the top of their priority list when investing in new systems such as mobile workforce technology, Robert Dent, CEO of 1st Touch, looks at the latest trend that places even more power in their tenants’ hands; the introduction of tenancy self-service technology…
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South Kesteven Council mobile with 1st Touch
South Kesteven District Council has completed the implementation of its first mobile working project for its repairs and maintenance operations with Android-based software and devices from 1st Touch. The council has reported that it is already completing an extra 60 jobs per day across its 30 multi-skilled workers. When it decided to introduce mobile working…
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