It’s often said that UK social housing providers are ‘data rich but insight poor’. The Social Housing Ombudsman stressed in last year’s Spotlight Report that there is a desperate need for the improved management of data, stating that it was “the closest thing the social housing sector has to a silver bullet”. Data-related risk is…
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3C Consultants
Why digital transformation programmes fail
There is one relatively simple but nevertheless essential ingredient missing from most digital transformation programmes. Without it they will fail or at the very least fall far short of their goals. Leadership and culture change are, of course, essential to success but these aren’t enough without this missing ingredient. This ingredient, which is overlooked far…
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Review of Data Matters 2023
Housing Technology’s second successful Data Matters one-day event took place at The British Museum in central London earlier this month. Kindly sponsored by 3C Consultants, Aareon, IntoZetta, Social Telecoms and Switchee, Data Matters attracted a packed audience of over 120 data specialists from housing providers, with the event completely sold out beforehand. With 11 presentations…
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Data quality and self-service portals
Customer portals are evolving to support the fact that social housing is on a trajectory of rapid change, driven by greater regulatory scrutiny and a desire to deliver better social value. The new breed of portals automates data-quality improvements, thus improving services, reducing inefficiencies, liberating staff and supporting compliance. Housing providers are expected to not…
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Is your data an asset or a risk?
We’re encouraged to treat data as an asset, so why does it so often end up posing a risk to organisations? The volume of data worldwide is growing exponentially, yet it’s estimated that only 10 per cent is unique data while the remainder is replicated information. Although this might not be quite true of your…
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The business case for data
At a recent conference I was surprised to find that many people in the audience no longer liked using the term ‘transformation’. Their justification was that too many transformation projects had failed so staff had become disillusioned and started to expect failure before a change programme had even begun. In my experience, poor data is…
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