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Multi-channel services from EMH Group with Enghouse Interactive

EMH Group is coordinating its tenant services capabilities using software from Enghouse Interactive, in partnership with Montal and 5i. The Enghouse Interactive Communications Centre (EICC) software is now being used by 80 customer service advisors at EMH. The EICC software provides EMH with multi-channel options for both inbound and outbound communications, mainly covering online, email…
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Be anywhere with Bron Afon

Bron Afon Community Housing has implemented ultra-thin SunRay desktop clients and 5i’s BeAnywhere IP-telephony system to give its staff freedom to work where they want while ensuring they were easily traced to deal with inbound phone calls. Bron Afon is the result of the transfer in 2008 of 8000 homes from Wales’s Torfaen County Borough…
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