Housing Technology and Aareon UK recently published Seven Golden Threads, a special report on the fundamentals of innovation in customer service and the pursuit of excellence. As part of an in-depth engagement process, Housing Technology and Aareon UK ran a series of forums with housing providers to understand the emerging priorities for our sector. We…
Out now: Seven Golden Threads reportRead More →
Aareon
Transforming mobile working
Even before flexible working became the norm, housing providers were looking at what was needed to empower their remote and mobile workforces. In our post-pandemic world, digitising even faster will improve mobility and agility for workers as well as enabling supportive and better service delivery to tenants. True transformation has to put tenants’ needs and…
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Register for #HousingTechLive: Introducing Versaa™, Aareon’s new mobile working platform
Registration is open for the first #HousingTechLive of 2022: Introducing Versaa™, Aareon’s new mobile working platform on Wednesday 12th January. Designed for the cloud and evolving from its highly regarded predecessor (1st Touch), Versaa™ brings mobile working into a new era. In this session, Aareon will be presenting Versaa’s range of new capabilities that enable mobile working…
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Mining your data resources, AI & automation
In the world of housing management solutions, the focus has always been on capturing data as a user progresses through a process. Historically, most systems were based on the concept of where a software developer thought it made sense to place the data fields, rather than how a logical path through a defined process could…
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Just published: Housing Technology Guide to CRM & Omni-Channel Communications
We have just published the fourth in our series of guides, the Housing Technology Guide to CRM & Omni-Channel Communications, with support from Aareon UK. Topics covered include embracing the digital customer experience; driving digital transformation with better UX; retail, shopping and tenants’ omni-channel experience; and Wiltshire Council’s Aareon 360 Customer Portal. Our guides deliver…
Just published: Housing Technology Guide to CRM & Omni-Channel CommunicationsRead More →
Driving digital transformation with better UX
As we write another quick message on WhatsApp or tap a virtual button to pay for groceries on our phone, it’s easy to forget how far these technologies have come, even in the last decade. Not so long ago, most digital services, and particularly business management systems, were the preserve of technical specialists. In many…
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