Housing providers should be making better and more intelligent use of technology to tackle their arrears following welfare reform, according to Advanced ConsultCRM. This follows a recent study which found that 90 per cent of tenants receiving universal credit are in arrears, three times higher than the sector’s average for arrears. Advanced said that access…
Advanced ConsultCRM – Using CRM to tackle arrearsRead More →
Advanced ConsultCRM
Better services at Radian with Advanced ConsultCRM
Radian Group has implemented a new CRM system from Advanced ConsultCRM to support its strategy for growth. The contract follows Advanced’s recent acquisition of Goldcrest Solutions and its Microsoft Dynamics-based CRM products for housing. The Goldcrest solution now gives Radian a single and accurate view of its 42,000 tenants and enables it to resolve more…
Better services at Radian with Advanced ConsultCRMRead More →
RHP transforms services with Advanced ConsultCRM
Richmond Housing Partnership has transformed its customer service levels by implementing a CRM solution from Advanced ConsultCRM. Microsoft Dynamics CRM is now being used to provide same-day response levels to more than 400 payment and maintenance queries handled by RHP’s 60 customer support staff every week. Microsoft Dynamics CRM was rolled out at first to…
RHP transforms services with Advanced ConsultCRMRead More →