Housing providers should be making better and more intelligent use of technology to tackle their arrears following welfare reform, according to Advanced ConsultCRM. This follows a recent study which found that 90 per cent of tenants receiving universal credit are in arrears, three times higher than the sector’s average for arrears. Advanced said that access…
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Advanced ConsultCRM
Better services at Radian with Advanced ConsultCRM
Radian Group has implemented a new CRM system from Advanced ConsultCRM to support its strategy for growth. The contract follows Advanced’s recent acquisition of Goldcrest Solutions and its Microsoft Dynamics-based CRM products for housing. The Goldcrest solution now gives Radian a single and accurate view of its 42,000 tenants and enables it to resolve more…
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RHP transforms services with Advanced ConsultCRM
Richmond Housing Partnership has transformed its customer service levels by implementing a CRM solution from Advanced ConsultCRM. Microsoft Dynamics CRM is now being used to provide same-day response levels to more than 400 payment and maintenance queries handled by RHP’s 60 customer support staff every week. Microsoft Dynamics CRM was rolled out at first to…
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