Allpay has announced a partnership with Voicescape, with a focus on automating the management of arrears’ cases and more streamlined payment processes. Voicescape and Allpay’s combined expertise will empower housing providers and local authorities to provide better customer experiences through advanced engagement automation and versatile payment options, leading to efficient rent collection processes, reduced manual…
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Allpay
Allpay launches real-time analytics
Payment specialist Allpay has launched Event Driven Payment Analytics to provide real-time updates on card acceptance and payment transactions. Teejay Townsend, card acceptance product manager, Allpay, said, “We are now offering this new feature to update organisations instantly on payments made over the internet, via our mobile app or over the phone. “Previously, a payment…
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Monmouthshire Housing integrates electronic payments with PfH & Allpay
Time-consuming billing processes have been replaced with a more efficient system at Monmouthshire Housing now that it’s using Procurement for Housing’s electronic payment services agreement via Allpay. Monmouthshire Housing had previously used a paper-based system, with its staff posting direct debit mandates to tenants and manually submitting payments to the bank. Every year, the housing…
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Allpay gains CCS payments accreditation
Allpay has been awarded a place on the Crown Commercial Service’s (CCS) payment solutions framework (RM3828). Steve Hope, account manager, Allpay, said, “As a supplier on the CCS payment solutions framework, Allpay can provide prepaid payment cards via ‘Lot 2’, which allows organisations to disperse funds to those in need, in a safe, secure and…
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Allpay’s secure payments for Newydd Housing
Allpay has completed the roll-out of ‘call masking’ software at Newydd Housing for its 6,000 tenants’ rental payments. Developed by PCI payments specialist Eckoh and implemented by Allpay, the call-masking software enables PCI DSS compliance by enabling tenants to key their card details into their phones without the need for Newydd’s contact centre staff having…
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Flexible payment options for UC arrears
Research conducted by the National Federation of ALMOS (NFA) and the Association of Retained Council Housing (ARCH) recently found that 86 per cent of universal credit claimants living in social housing are in arrears. For 59 per cent of claimants, this equates to more than one month’s rent, with the problem steadily getting worse since…
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