Aspire Housing has implemented a remote contact centre solution in just two weeks in order to allow its staff to work from home during the pandemic. Aspire worked with Social Telecoms, Alysium Consulting and 8×8 to design and deliver the system. Grant Sharman, group director of ICT, Aspire Housing, said, “We’ve undertaken a large-scale change…
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Alysium Consulting
Chatbots – AI hype vs. reality
We’ve all seen the alarmist robot headlines and hyped supplier claims about how the fourth industrial revolution will change the nature of employment for humans and the way our communities are organised. But most of the AI that we currently see has been in passive technology in retail-driven areas where there is a wealth of…
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The (delayed) rise of the machines
At a recent lunch with senior executives from housing providers, the conversation started with all the excitement around the potential of AI, including automated translation for tenants not confident in English, the identification of stress or emotion in conversations to prompt interventions, predictive maintenance, energy efficiency and the value of identifying and acting on what…
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Alysium Consulting appoints chairman
Alysium Consulting has appointed Andrew Webb as its executive chairman. Webb was previously a managing director in Rothschild’s global advisory business where he spent 25 years advising clients on strategic issues and financial transactions, including mergers and acquisitions, financings, joint ventures, restructurings, and equity and bond fundraisings. Phil Smith, business development director, Alysium Consulting, said,…
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Alysium Consulting gains Sovereign staff
Alysium Consulting, set up by Ian Lever, Lesley Buckels and Phil Smith two years ago, has recently made two new senior appointments with the addition of Jacqueline Stoggall and Tim Cowland from Sovereign Business Integration Group’s housing division. Ian Lever, managing director, Alysium Consulting, said, “We are pleased to have Jacqui and Tim on board….
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Revenue boost for Alysium Consulting
Housing specialist Alysium Consulting has completed its second year of trading, with revenues up by 50 per cent. Since the company was started in 2015, it has delivered more than 100 projects for over 70 social housing and local government customers. Ian Lever, managing director, Alysium Consulting, said, “Our growth reflects the significant change that…
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