ForHousing has completed the implementation of a ‘single pane of glass’ business intelligence and reporting system from Enghouse Interactive and Amillan. The combined system integrates the housing provider’s core business applications and supports a range of digital channels. Angela Worthington, group assistant director of customer experience, ForViva (ForHousing’s parent company), said, “As well as our…
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Amillan
ForHousing’s conversational AI with Amillan & Converse360
After seeing an increase in the number of tenants’ calls and interactions over the past few years, ForHousing wanted to find a way to make its existing call-centre staff more productive while offering its tenants a wider choice of channels at the same time as reducing its costs. ForHousing engaged with Amillan who implemented Converse360’s…
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ForViva selects Amillan for contact centre software
Amillan has been awarded a contract to deliver a new multi-channel contact centre solution based on Enghouse Interactive’s EICC platform for two ForViva group members, City West Housing Trust and Villages Housing Association. Multi-channel capability will give tenants greater choice in how they engage with City West Housing and Villages Housing, with seamless telephone, email,…
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Futures Housing selects Amillan for unified communications
Futures Housing Group has selected Amillan to deliver an integrated unified communications and contact centre solution as part of its plan to better engage with tenants. The chosen solution of Microsoft Skype for Business and Enghouse EICC contact centre software is expected to deliver communication and productivity improvements throughout the organisation via voice, email, IM,…
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Amillan delivers £300k unified comms for Yorkshire Housing
Communications integrator Amillan has completed the implementation of a new unified communications and IP telephony system at Yorkshire Housing’s new office in Leeds. Amillan said that the initial part of the project, which covered cabling, local area networking, wireless networking and unified communications, had cost around £300,000. The implementation follows Yorkshire Housing’s decision to move…
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