Arena Partnership has launched a new version of its Tracker software with many new mobile features that support its use in the field. Designed for users working in resident involvement, community engagement and customer insight, the new software is already being used by over 50 housing providers in the UK and is available via the…
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Arena Partnership
Omni-channel communications in housing
Housing Technology interviewed experts on omni-channel communications from Arena Partnership, Mplsystems and Omfax about how housing providers can use integrated communications to improve their operational performance and reduce their costs at the same time as providing better and personalised services to tenants. Multi-channel or omni-channel? It is first worth distinguishing between multi-channel and omni-channel communications…
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Arena launches Tracker Suite 2014
Arena Partnership is releasing a new version of its Tracker Suite software for tenant interaction, resident profiling, satisfaction surveys and community intervention programmes. Key developments and enhancements in Tracker 2014 include personalised screens so users can focus on the functions they need, access via PC, laptop, tablet or smartphone, quick-view dashboards for easier data access,…
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Unlocking the power in resident databases
Tenant profiling, communications, preferences and participation is a recurring theme for many housing associations, RSLs and ALMOs. With vast amounts of valuable information in housing providers’ computer systems, harnessing the power that is contained within resident databases is key to the successful implementation and reporting of many of the wider housing initiatives being implemented today….
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Arena wins top place on PfH consortium
Arena Group has won a four-year contract with the National Procurement for Housing Consortium as the recommended supplier of ‘photocopiers, printers and multi-functional devices (MFD)’ and ‘office-based managed print services (MPS)’. Wendy Griffiths, category manager from PfH, said, “Arena impressed us very much with their tender submission. They answered questions to a very high standard…
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Arena adds mobile & tenant profiling to Tracker Suite
Arena Partnership has added new modules to its Tracker Suite to improve the tracking and analysis of all tenant interactions. The iTracker module enables tenant details and profiles to be accessed on an iPad and data entry tasks completed while in the field, with the information then synchronised with the main Tracker Suite application in…
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