Suppliers to the public sector are all used to the usual March/April flurry of customer activity – using up the ‘leftovers’ in the old budget or getting on with long-awaited projects as soon as the new budget is available. But this year, suppliers have been experiencing even more interest than usual. There seems to be…
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Arena Partnership
Better tenant engagement with Arena’s Tracker at Aire Valley
Aire Valley Homes, an ALMO working on behalf of Leeds City Council, is now using Arena’s Tracker suite of software to measure and improve its engagement with its 18,000 tenants. Ian Montgomery, customer involvement manager, Aire Valley Homes, said, “Prior to using Tracker, we were manually updating complicated standalone Excel spreadsheets to record our interactions…
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Arena releases community regeneration module
Arena Partnership has released a community regeneration module for its Tracker tenant communications system. The new module allows housing providers to manage all aspects their community regeneration projects including setting both financial and participation targets. Costs and resource usage can be recorded along with staff, agency and participant engagement. Liverpool-based Riverside Housing was closely involved…
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TPTracker covers 500,000 homes
Developed by Arena Partnership, the TPTracker service is now being used by housing organisations responsible for over 500,000 homes in the UK. The TPTracker online service helps to maintain records of tenant profiles, contacts and the activities in which they participate, quantify levels of tenant involvement, monitor tenant feedback and generate KPIs for reporting purposes. Tony Hall,…
TPTracker covers 500,000 homesRead More →
Video killed the newsletter
Tenant newsletters often suffer from lack of readership, particularly among those for whom english is not their first language or are affecting by reading difficulties or visual impairment. At the same time, it is not cost-effective for housing associations to produce multiple versions of each newsletter to suit all likely audiences. Arena Partnership and Integro…
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