New Charter Group won the Contact Centre of the Year and Best Use of Technology awards at the recent annual North-West Contact Centre Awards, based on the housing provider’s implementation of BancTec’s CaseVision CRM system. Designed for managing high volume, complex business processes, CaseVision enables New Charter to resolve tenant enquiries more effectively and achieve…
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BancTec
Happy families with good case management
Managing and assigning social housing has always been a socially- and politically-charged task. BancTec’s Simon Stackhouse argues that continued money saving by housing providers, combined with new government policies and lengthy waiting times have meant an effective management system is critical to communicate with tenants. Problems with housing complaints procedures have been well noted in…
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Do you know who you spoke to before?
Simon Stackhouse from BancTec explains why good case management can be the key to happy families in social housing. Managing and assigning social housing has always been a socially- and politically-charged task. With continued money saving and lengthy decision-making processes, an effective case management system is critical. Injustices and failed complaints procedures within social housing…
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BancTec wins document management contract at Hounslow Homes
Hounslow Homes is in the middle of implementing an electronic document and records management system from BancTec and its partner Serengeti Systems. The first implementation of the BancTec EDRMS will be in Hounslow Homes’ antisocial behaviour and tenancy departments before it is made available to more than 300 users across the rest of the organisation…
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