I recently attended the Housing Technology 2011 conference in Nottingham, which opened with Professor Morris Pentel from the Customer Experience Foundation talking about the future of technology in housing. He was followed by excellent breakout sessions from both IT suppliers and housing providers where, not surprisingly, a common theme was innovative ways of delivering better…
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Britannic Technolgies
Cheshire Peaks & Plains calls in Britannic
Cheshire Peaks and Plains Housing Trust has replaced its ageing telephony system with a IP-based system from Mitel, with the project planning and implementation carried out by Britannic Technologies. The impetus for the change to the Mitel system was Cheshire Peaks’ need to view the performance of its 24-hour call centre and deliver statistics on…
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Family Mosaic builds on success with Britannic
Having launched its award-winning customer contact centre in 2009, Family Mosaic is now focusing on how to use telephony to enhance its call handling and customer satisfaction. Family Mosaic is undertaking a strategic review of its telephony and is now working with Britannic Technologies to establish a long-term roadmap to support its strategic business objectives….
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