As the government puts more and more of its essential services online, many housing providers are recognising that tenants don’t just want access to the internet, they need it. While digital inclusion poses many challenges to housing providers, it also offers many opportunities in terms of increasing efficiency through channel shifting, improving customer service, and…
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BT
All-inclusive – Tackling digital exclusion in housing
Housing Technology interviewed digital inclusion experts from BT, New Charter Housing, Sovereign Business Integration Group, Trident Social Investment Group and Viridian Housing about how housing providers should tackle digital exclusion and enable more tenants to transact online. Reasons for digital exclusion The reasons for digital exclusion are manifold, but they tend to usually relate to…
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Wales & West’s free wi-fi with Meraki and BT
Wales & West Housing, in collaboration with Meraki and British Telecom, recently reached its first milestone in deploying its free tenant wi-fi project powered by Meraki wireless access points. So far, six networks comprising 34 MR12 access points have been installed in both North and South Wales, providing connections for over 250 separate devices. The…
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Bridging the digital divide makes economic and social sense
2013 is the year when benefit payments will be made online. For many housing associations in the UK, this will create challenges around how their tenants access this money and use it to pay their rents. But this also presents an opportunity to get tenants using the internet now to not only pay bills but…
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ONI wins BT award
Unified communication specialist ONI won the ‘sales campaign of the year’ award from BT in May 2011. The award is a recognition of ONI’s work in delivering a five-year, multi-million pound wide area network for one of the UK’s large housing providers (unnamed by BT and ONI). Danny Longbottom, general manager for BT’s indirect partner…
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BT managed services at South Tyneside Homes
South Tyneside Homes has signed a five-year contract with BT South Tyneside, itself a partnership between BT and South Tyneside Council, for a new IT infrastructure for desktops, customer service, procurement, finance and HR, all to be delivered as a managed service. Isobel Riley, chief executive, South Tyneside Homes, said, “Our investment in these fully-managed…
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