Home Group is now live with new workforce management (WFM) software from Calabrio, implemented by Business Systems after the housing provider’s previous WFM software reached the end of its useful life. The Calabrio One software covers resource allocation, workforce scheduling, forecasting and analytics. Since the Calabrio system went live, Home Group reported that it is…
Home Group on schedule with Calabrio & Business SystemsRead More →
Business Systems
Home Group takes on Calabrio ONE with Business Systems
Home Group has recently partnered with Business Systems to help transform its contact centre operations. Taking advantage of the UK government’s Crown Commercial Framework, Home Group chose Business Systems to implement Calabrio’s ONE workforce management system on the basis of its forecasting, scheduling and analytics capabilities. Following the implementation of the Calabrio software, the housing…
Home Group takes on Calabrio ONE with Business SystemsRead More →
Business Systems & Red Box Recorders introduce PCI-compliant call recording at Hexagon Housing
As part of its plan to improve how it handles over 1,500 inbound calls per week, Hexagon Housing engaged Business Systems to install Red Box Recorders’ Quantify system for call recording. The system includes PCI-compliant functionality to deal with card payments made over the phone. The call-recording system was installed and operational within eight weeks…
Business Systems & Red Box Recorders introduce PCI-compliant call recording at Hexagon HousingRead More →
