Derby Homes has chosen Capita One’s OpenHousing as its new housing management system, including integrated support for mobile working. The housing provider said that OpenHousing was expected to give them “a single version of the truth” via a unified platform integrated across its different service areas. Having recently restructured its general needs housing service, its…
Capita’s HMS at Derby HomesRead More →
Capita
Going beyond a 360° customer view
Much has been written (and continues to be) about omni-channel customer services and digital transformation. High expectations have been raised around what digital transformation will deliver to an organisation in terms of improved efficiency and customer service. This is often linked to the purchase of a new IT platform or the creation of an all-encompassing…
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T for technology or team?
Many of you will have seen the headlines on the increasing rise in IT project failures, how project costs overrun by 45 per cent on average and deliver only 56 per cent of the intended benefits*. So, what is IT project success? The fundamentals of project management are time, cost and quality to deliver an…
T for technology or team?Read More →
Riverside chooses Capita’s One HMS
Riverside has selected Capita’s One housing management system to support its house-building programme. Capita One will enable a 360-degree view of Riverside tenants and properties and support the automation of many of the housing provider’s day-to-day processes. The new housing management system also includes full asset management capabilities for Riverside’s property development strategy. Carol Matthews,…
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Peaks & Plains’ Capita portal
Peaks & Plains Housing Trust is now using Capita’s OpenAccess software to create a tenant portal, integrated with its OpenHousing, DRS and Totalmobile software for housing management, scheduling and mobile working. Gary Naylor, repairs operations manager, Peaks and Plains Housing Trust, said, “By using OpenAccess integrated with OpenHousing, DRS and Totalmobile, the tenant simply logs…
Peaks & Plains’ Capita portalRead More →
Capita One brings housing & local government under one roof
Capita has moved its local government and social housing software businesses under a single division of its business, Capita One, with the aim of providing a single view of citizens and tenants across different public services. Capita reported that its One range of local government and housing software will help housing providers understand their tenants…
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