Melin Homes has won the ‘workplace transformation project of the year’ award at the UK IT Industry Awards in London. Shortlisted against companies such as BT, Heathrow Airport, HMRC, Lloyds Bank and Virgin Media, the Pontypool-based housing provider won for its innovative agile working project over the last two years. The project was based around…
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Capita
Nudging your way to channel shift
Eight housing providers have joined forces with Capita for a ground-breaking collaborative research project using ‘nudge’ theory to promote channel shift in their organisations. Following Capita’s recent behavioural insight project, ‘Nudging your way to reduced rent arrears’, a new programme has been launched using the same approach to achieve channel shift among tenants, encouraging them…
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From Iron Man to social housing – The how, why and reality of IoT
Chris Deery, head of housing IT at Solihull Community Housing, and Stewart Davison, head of business development for Capita’s software services, consider how the internet of things will change social housing over the next few years. The why – Looking at IoT’s benefits and its business case When I think about smart homes, the first…
From Iron Man to social housing – The how, why and reality of IoTRead More →
Getting ready for pay-to-stay
Plans to make pay-to-stay compulsory for local authorities have proved somewhat controversial and have been beset by delays through parliament as a result of the changing political landscape. However despite these delays, from April 2017 local authorities will be required to charge pay-to-stay rents to their tenants in higher income brackets. It will remain discretionary…
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New housing customers for Capita Software Services
Derby Homes, Melin Homes, Newark and Sherwood District Council, Southway Housing Trust, Community Housing Group, and Yarlington Housing Group have all recently implemented new software from Capita Software Services to extend their mobile working capabilities. Roger Birkinshaw, housing director, Capita Software Services, said, “We’re pleased to see the impact and benefits mobile working continues to…
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Two Castles Housing self-serves with Capita
As part of its channel-shift strategy, Two Castles Housing Association has implemented Capita’s OpenAccess self-service portal to offer tenants online and anytime access to frequently-used services such as making payments, reporting repairs and updating contact details and preferences. Chris Sowiak, assistant IT manager, Two Castles Housing Association, said, “We are very impressed with the success…
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