Sir – A common theme has emerged in the past year regarding the impact of welfare reform; the conclusion that housing providers need to devote more resources to support tenants to avoid problems with arrears. We’ve heard landlords describe the need for increased process efficiencies to enable front-line colleagues to spend more time with tenants,…
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Ciber
SMAC your IT up
With the combination of social media, mobile, big data analytics and cloud (SMAC) gaining wider awareness as being possibly the next wave of technology, Housing Technology interviewed SMAC exponents from Caltech IT, Ciber and Clearview Systems about how SMAC could be used by housing providers. What is SMAC? Most housing providers have already adopted at…
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Risk management in social housing
Risk management in social housing is becoming an important issue where governance is vital, particularly following several high-profile failures and frauds reported by the Homes and Communities Agency. However, some housing providers still think of risk management as ‘merely’ a compliance obligation or box ticking exercise, when in fact it does have considerable power to…
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Straight-through processing or mind the gap?
With most housing providers having a diverse selection of business applications running across their various operations, particularly when they have a ‘best of breed’ approach to the adoption of new technologies, Housing Technology interviewed a number of experts on how straight-through processing could improve housing providers’ operations and services to tenants. For many housing providers,…
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Supporting business outcomes
At Housing Technology’s ‘Reform IT’ event in September 2013, a common theme emerged regarding the impact of universal credit and the experience from regional trials; and it was the impact on resources, rather than on debt. My notes from a number of presentations on the day include quotes such as “the key is to free…
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Ciber launches dedicated SAP centre for social housing
Leading SAP partner Ciber has launched a dedicated solution centre for SAP deployments within UK housing providers, combining the company’s SAP experts in the UK with its off-shore and near-shore SAP resources. The solution centre’s aim is to build a portfolio of interoperable and repeatable industry-specific solutions and custom applications based on SAP technologies. Alan…
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