Reshaping social housing for the consumer standard As social housing grapples with new consumer standards, Mark Holdsworth, Civica’s sales director, explores how housing providers must transform their culture and technology to deliver outstanding tenant services. The most significant cultural transformation in social housing in decades is underway. The introduction of consumer standards by the Regulator…
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Civica
Smart homes & happier tenants – Revolutionising maintenance & repairs
From AI-powered predictive analytics to IoT sensors and automated systems, Civica’s sales director, Mark Holdsworth, delves into the game-changing technologies set to transform maintenance and repairs in social housing. The Labour Party’s ambitious plans to build 1.5 million homes, including a significant boost to social housing stock, present our sector with unprecedented opportunities and challenges….
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From bricks to bytes: Reimagining customer-centric housing for the digital age
The social housing sector stands at a watershed. On one side, we have a history of deregulation and autonomy; on the other, we have a future of intense scrutiny and data-driven decision-making. The tragic events at Grenfell Tower and the introduction of Awaab’s Law, forcing housing providers to fix damp and mould problems within strict…
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Start with ‘why?’…
Tackle the big challenges by understanding the problem better Civica’s Derek Wise and Microsoft’s Robin Denton recently joined the ‘Truth about Local Government’ podcast hosted by Matt Masters; this is an abridged version of their conversation. If you were to ask the CEO of a local authority to define the problem they’re trying to solve,…
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Taking complaints seriously
New volumes of complaints to the Housing Ombudsman show how vital it is to meet residents’ expectations quickly. The Housing Ombudsman recently published its latest statistics on complaints in 2022/23. These outlined a huge spike in maladministration findings compared with previous years; for the first time, over 5,000 complaints were escalated for formal investigation, representing…
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Cyngor Gwynedd unifies housing & homelessness with Civica
Cyngor Gwynedd is implementing Civica’s Abritas Housing Needs software in a new three-year contract. The council manages the housing register and works with several social housing providers to ensure tenants are housed in the most suitable properties for their needs. One key partner is North Wales Housing which is currently implementing Civica’s Cx Housing platform….
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