From AI-powered predictive analytics to IoT sensors and automated systems, Civica’s sales director, Mark Holdsworth, delves into the game-changing technologies set to transform maintenance and repairs in social housing. The Labour Party’s ambitious plans to build 1.5 million homes, including a significant boost to social housing stock, present our sector with unprecedented opportunities and challenges….
Smart homes & happier tenants – Revolutionising maintenance & repairsRead More →
Civica
From bricks to bytes: Reimagining customer-centric housing for the digital age
The social housing sector stands at a watershed. On one side, we have a history of deregulation and autonomy; on the other, we have a future of intense scrutiny and data-driven decision-making. The tragic events at Grenfell Tower and the introduction of Awaab’s Law, forcing housing providers to fix damp and mould problems within strict…
From bricks to bytes: Reimagining customer-centric housing for the digital ageRead More →
Start with ‘why?’…
Tackle the big challenges by understanding the problem better Civica’s Derek Wise and Microsoft’s Robin Denton recently joined the ‘Truth about Local Government’ podcast hosted by Matt Masters; this is an abridged version of their conversation. If you were to ask the CEO of a local authority to define the problem they’re trying to solve,…
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Taking complaints seriously
New volumes of complaints to the Housing Ombudsman show how vital it is to meet residents’ expectations quickly. The Housing Ombudsman recently published its latest statistics on complaints in 2022/23. These outlined a huge spike in maladministration findings compared with previous years; for the first time, over 5,000 complaints were escalated for formal investigation, representing…
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Cyngor Gwynedd unifies housing & homelessness with Civica
Cyngor Gwynedd is implementing Civica’s Abritas Housing Needs software in a new three-year contract. The council manages the housing register and works with several social housing providers to ensure tenants are housed in the most suitable properties for their needs. One key partner is North Wales Housing which is currently implementing Civica’s Cx Housing platform….
Cyngor Gwynedd unifies housing & homelessness with CivicaRead More →
Can cloud help with net-zero goals?
According to the World Economic Forum, digital technologies could deliver up to 20 per cent of the International Energy Agency’s 2050 net-zero emissions target. With the Climate Change Committee assessing that local authorities will struggle to deliver on their net-zero ambitions, we’ve looked at how cloud software could help. Digital technology is the powerhouse behind…
Can cloud help with net-zero goals?Read More →
