Community Housing Group has signed a five-year contract with Civica worth £490,000 to implement its cloud-based Cx housing and Keystone asset management platform. With the aim of retaining its 90 per cent tenant satisfaction rating, Community Housing wanted to gain greater data insights into how to deliver better, more personalised services to its tenants. The…
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Civica
Alliance Homes moves to the cloud with Civica Cx
Civica has won a five-year contract with Alliance Homes Group to implement its cloud-based Housing Cx and Coldharbour community care software systems. The IT modernisation programme will consolidate the housing provider’s existing internal IT infrastructure, replacing multiple systems with Civica Cx while retaining Civica’s Keystone Asset Management system. With help from Civica, Alliance Homes is…
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Becoming an insights-driven organisation
Data is the fuel of your business; you’ll have heard plenty of times before how the insights you can glean from it will unlock better products and services, improved customer experiences, greater agility, and lower risk. And while most organisations have some sort of analytics or business intelligence (BI) capability, few have the true ability…
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Understanding your tenants to beat the UC challenge
Local authorities and housing providers must use data to provide a faster and more efficient service for the tenants they serve, says Gary Bell, Civica’s executive director for managed services. Universal credit, the government’s ‘flagship reform’ of the benefits system, was introduced to make welfare payments easier for local authorities and housing providers. It was…
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Australia’s BaptistCare signs up for Civica HMS
Civica has gained its first Australasian customer after BaptistCare (NSW & ACT) signed up for the company’s cloud-based Cx housing management software. Mike Furner, general manager for housing and retirement living, BaptistCare, said, “Our partnership with Civica will allow us to expand our community housing in a sustainable and cost effective manner – reducing overall…
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Epic Housing takes Civica’s Cx Housing
Epic Housing is using Civica’s Cx Housing and Financials software to streamline core processes and offer a new portal for tenants, as well as introduce mobile working for the first time. The web-based Cx Housing platform is set to improve the tenants’ experience by extending online services and reducing manual data entry for staff. The…
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