Housing Technology interviewed customer experience, housing management and digital specialists from 8×8, Civica, Insite Energy, Made Tech, NEC Software Solutions, Plentific, Rapid IS and Tunstall Healthcare on how housing providers can develop self-service strategies in order to delight and empower tenants, improve contractors’ productivity and streamline their own operational processes for greater efficiency. What makes…
Self-service apps and portals – What’s right for you?Read More →
Civica
Raising the roof – The hot topics in housing
In the aftermath of Housing 2023 at the end of last month, three key themes from the conference particularly struck me as areas for more detailed consideration. Getting smart on damp and mould We’ve all seen the terrible stories in the media around residents suffering damp and mould in their homes, and renewed scrutiny of…
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Data matters
Housing Technology interviewed data management specialists from CGI, Civica, FLS – Fast Lean Smart, Insite Energy, Jaywing, Manifest Consulting and NEC Software Solutions on the role of data management in social housing, how to move from bad to good data, cultural and behavioural changes, data metrics and the pitfalls to avoid when implementing data management…
Data mattersRead More →
Artificial intelligence in housing
Housing Technology interviewed AI specialists from Civica, Converse360, Made Tech, Mobysoft, NEC Software Solutions, Orlo and Riverside Group on the business imperatives, internal and external operations, pitfalls and advice, ethical questions and staff concerns associated with the adoption of AI by housing providers. The business case for AI in housing Glen Ocskó, head of local…
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North Wales Housing picks Civica Cx
North Wales Housing is moving all of its housing services to the cloud as part of a new partnership with Civica. In a new 10-year partnership valued at £800,000, the housing provider will implement Civica’s Cx Housing, Asset Management and Contractor Workforce software. With the final choice of software partly influenced by the views of…
North Wales Housing picks Civica CxRead More →
Housing 21 moves to Civica HMS
Housing 21 is set to implement Civica’s Cx Housing Management platform as part of the housing provider’s wider digital transformation programme. Housing 21 runs a devolved operational model, with local managers running their own housing schemes and managing individual apartments and communal areas. It therefore wanted a single platform which was simple and quick to…
Housing 21 moves to Civica HMSRead More →
