Capita Software Services has retained IBS OpenSystems’ housing business following the £10m sale of IBS OpenRevenues to Civica, as ordered by the Competition Commission in June 2009. Confirmation by the Competition Commission will allow Capita to strengthen its housing business and enable Civica to add to its revenues and benefits customers. The IBS OpenSystems Revenues…
Capita and Civica in £10m IBS dealRead More →
Civica
Mobile works for Trafford Housing
Trafford Housing Trust has just revealed the impact of its decision to adopt mobile working, reporting almost 100 per cent levels of satisfaction across a range of maintenance and repairs criteria for its tenants. After the introduction of Sybase’s iAnywhere M-Business and Civica’s Servitor job management systems, Trafford Housing revealed that customer satisfaction levels for…
Mobile works for Trafford HousingRead More →
How good is your performance?
Many housing associations have welcomed the setting up of the Tenant Services Authority as it will be a more tenant-focused regulator. The new body is likely to take evaluation of tenant services from landlords to a new level. However, the new agency’s scope to shine the light on the quality of housing operations could also…
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The future of housing management systems
Housing Technology ran a series of exclusive interviews with the leading suppliers of housing management systems to gain a unique insight into their perceptions of the market, how market trends will affect housing management systems, differences between the suppliers and their thoughts on choosing the right housing managemeny system. There are a number of trends…
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Online and on target
The increasing pressure to enhance efficiency by cutting costs, as well as deliver outstanding customer service, is an ongoing topic of conversation in housing authorities. However, the drive for efficiency and the Decent Homes standard can mean that it is easy to lose sight and control of the importance of customer service and care. Indeed,…
Online and on targetRead More →
Civica wins £1.9m deal with Hackney Homes
Hackney Homes, an ALMO set up by Hackney Council, will overhaul its entire IT operation over the next two years after a £1.9 million shared risk and reward agreement with Civica. The new infrastructure will be based on Civica’s Universal Housing and Servitor products. Hackney Homes’ new systems will include contact centre applications for ‘first-time…
Civica wins £1.9m deal with Hackney HomesRead More →
