Chatbots are having a positive impact on public services, from answering residents’ questions to helping organisations monitor feedback and deal with larger and more complex queries. They’re also good for us as citizens, providing the ability to engage quickly and conveniently, while also providing a safe environment and anonymity to discuss more sensitive matters. How…
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Civica
Paperless tenancies
How feasible and useful is it for housing providers to move to a 100% digital tenant lifecycle, from initial application and onboarding to tenant engagement, finance and payments, and maintenance and support, through to renewals, voids and re-lettings? Housing Technology asked digital experts from Civica, Commonplace, Insite Energy, M-Files and NEC Software Solutions for their…
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Community Housing streamlines repairs with Civica Cx
Community Housing is now using Civica’s Cx Housing and Contractor Workforce software as a single repairs platform to help it manage its responsive, planned and voids work. Andy Willetts, head of digital and project management, Community Housing, said, “With an average of 18,000 repairs logged each year, our contact centre team and planners can now…
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3D models paint a thousand words
Disrepairs remain a huge and high-profile issue for social housing. Civica’s Justin Fisher explores how robust data and modelling can make all the difference. We all want to feel safe and secure in our own homes. Safety was a crucial, up-front feature of the UK government’s White Paper for Social Housing which promised a renewed…
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Worthing Homes heads for the cloud with Civica
Worthing Homes is set to implement Civica’s cloud-based Cx Housing Management, Cx Asset Management, Cx Contractor and Civica Involve software in a new five-year contract. The housing provider has around 4,000 properties and is adding 100 new properties each year, so part of the project’s aims was to gain a better understanding of its tenants,…
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Epping Forest opts for Civica’s Cx Housing
Epping Forest District Council has signed a new ten-year deal with Civica to implement its Cx Housing Management and Asset Management platform. The Civica software will combine all of the council’s tenant, housing and asset information into a single database. A customer portal will enable residents to self-serve and have always-on access to their information…
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