Civica’s Michelle Tyler explains how the software provider’s comprehensive survey of housing providers and residents reveals a clear priority for better value, safer and more sustainable housing. We recently carried out extensive research with social housing residents and housing leaders across the UK to get under the skin of the big issues affecting the sector….
A bigger, greener housing legacyRead More →
Civica
Subscribing to the future – new SaaS, licensing and procurement models
Opex- vs. capex-intensive procurement Offering a subscription model for IT projects (i.e. monthly costs spread over the longer term rather than upfront costs) enables housing providers to invest in technology more frequently. Opex procurements also allow more flexibility and accurate annual budgeting around expenditure on IT projects. Regularised IT spending means managers don’t need to…
Subscribing to the future – new SaaS, licensing and procurement modelsRead More →
How to get the best out of your bot
Chatbots are having a positive impact on public services, from answering residents’ questions to helping organisations monitor feedback and deal with larger and more complex queries. They’re also good for us as citizens, providing the ability to engage quickly and conveniently, while also providing a safe environment and anonymity to discuss more sensitive matters. How…
How to get the best out of your botRead More →
Paperless tenancies
How feasible and useful is it for housing providers to move to a 100% digital tenant lifecycle, from initial application and onboarding to tenant engagement, finance and payments, and maintenance and support, through to renewals, voids and re-lettings? Housing Technology asked digital experts from Civica, Commonplace, Insite Energy, M-Files and NEC Software Solutions for their…
Paperless tenanciesRead More →
Community Housing streamlines repairs with Civica Cx
Community Housing is now using Civica’s Cx Housing and Contractor Workforce software as a single repairs platform to help it manage its responsive, planned and voids work. Andy Willetts, head of digital and project management, Community Housing, said, “With an average of 18,000 repairs logged each year, our contact centre team and planners can now…
Community Housing streamlines repairs with Civica CxRead More →
3D models paint a thousand words
Disrepairs remain a huge and high-profile issue for social housing. Civica’s Justin Fisher explores how robust data and modelling can make all the difference. We all want to feel safe and secure in our own homes. Safety was a crucial, up-front feature of the UK government’s White Paper for Social Housing which promised a renewed…
3D models paint a thousand wordsRead More →
