When it comes to benefiting from efficiencies gained from developments in technology, housing providers are no strangers to the concept of investing in new equipment to deliver cost savings. Many organisations in this sector have already recognised the need to optimise investment in IT, and this goes hand-in-hand with a growing awareness that the method…
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In the frame for IT procurement
The last four years have been a rollercoaster ride for IT directors and external IT providers and consultants in the housing sector. Housing providers are increasingly turning to the structures and procurement boundaries created by framework agreements to help with governance, auditable accounting and cost savings. The role of IT directors within housing is becoming…
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The rise of the contact centre
The challenges of the contact centre are growing and customers are quite rightly demanding more from their inbound services. The landscape has changed with the advent of IP-based telephony which has allowed the development of many new advanced applications that will support this renaissance. The contact centre is often the gateway into the housing provider…
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Bring your own device
Bring your own device (BYOD) has become one of the most influential trends that has or will touch the IT requirements of almost every organisation. The term has come to define a technology megatrend that requires sweeping changes to the way devices are used in the workplace. What is BYOD? Does it mean employees pay…
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The importance of a collaboration strategy
Communication and collaboration are more critical than ever in today’s enterprise, and as collaborative applications continue to advance, new themes are evolving that challenge the way companies traditionally operate. These themes include: Borderless enterprises – in the past, companies viewed themselves as siloed entities, with a unique enterprise perimeter meant to isolate external and internal…
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Next-generation workspaces – virtual desktops & rich media services
There are many virtualisation terms today, such as VDI (virtualised desktop infrastructure), hosted virtual desktop (Gartner) and centralised virtualised desktop (IDC) – these solutions have been available for a while, although with some setbacks and nuances. Today, VDI is a very competitive and functional infrastructure and one that should be considered in all IT strategies….
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