Converse360

Artificial intelligence in housing

Housing Technology interviewed AI specialists from Civica, Converse360, Made Tech, Mobysoft, NEC Software Solutions, Orlo and Riverside Group on the business imperatives, internal and external operations, pitfalls and advice, ethical questions and staff concerns associated with the adoption of AI by housing providers. The business case for AI in housing Glen Ocskó, head of local…
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ForHousing’s conversational AI with Amillan & Converse360

After seeing an increase in the number of tenants’ calls and interactions over the past few years, ForHousing wanted to find a way to make its existing call-centre staff more productive while offering its tenants a wider choice of channels at the same time as reducing its costs. ForHousing engaged with Amillan who implemented Converse360’s…
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Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

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